Who We Are
We are Awematic LTD ("we", "our", "us"), a Hong Kong-based video editing agency. We are committed to protecting and respecting your privacy. If you have any questions about your personal information.
The Information We Hold About You
Information Submitted Through Our Website or Services
For example, when you sign up for our services and provide details such as your name and email address, or details we collect about how you use our website.
Details About Your Transactions with Us
Including payment methods you use. (Note: We do not process card details directly; all transactions are handled by third parties like Wise, your bank, or Stripe. Please refer to their terms.)
Information on How You Use Your Devices
Such as your ISP, IP address, operating system, and device settings. This information is processed by our service providers.
Information from Social Networks or Online Accounts
Any data you share with us from linked social media or online accounts.
Cookie Information
Please read our Cookie Policy for more details on how we use cookies.
How We Use Your Information
To Provide Our Services
We use your information to maintain your account, and track, analyze, and improve the services we offer.
For Legitimate Interests
We may use data for reasons that benefit both you and us, provided they don't override your privacy rights. For example, marketing our services.
With Your Permission
We may use your information to market our products and those of our partners via email. You can unsubscribe anytime.
Who We Share It With
You agree that we may share your personal information with:
- Our employees when needed to perform their duties.
- Organizations that support our services, including:
- Database storage
- Google services
- Facebook Pixel
- TikTok Pixel
- Mailchimp
- Stripe
- YouTube
- Companies that advertise on our behalf (without sharing identifiable personal data for their direct marketing unless you give us explicit permission).
We may also share your information to comply with the law or to protect the rights, property, or safety of our company, our customers, or others.
Revoking Google Access
To use our upload-to-YouTube feature, we request the following permissions:
- Manage your YouTube videos
- View your YouTube account
You can revoke this access via your Google security page.
How Long We Keep Your Data
We keep your data as long as you're using Awematic, and for six years afterward to comply with legal obligations.
Your Rights
You have the right to:
- Access the personal data we hold about you or obtain a copy.
- Request corrections to inaccurate data.
- Ask us to delete, block, or suppress your data, though we may be legally required to retain certain information.
- Object to direct marketing or the processing of your data for legitimate interests, research, or statistical purposes.
- Withdraw any previously given consent.
Where We Store Your Data
We may transfer and store your data outside the European Economic Area (EEA). Data may be shared with organizations and countries with adequate data protection or with whom we have agreed to standard data protection clauses.
How to Make a Complaint
If you have a complaint, please contact us, and we will do our best to resolve the issue.
Changes to This Policy
We'll post any updates to this privacy policy on this page. If significant changes are made, we’ll notify you by email.